Effective Date: May 23, 2026 · Last Updated: May 23, 2026
These Terms of Service ("Terms") form a legally binding agreement between OnSite ("OnSite," "we," "us," or "our") and you, or the organization on whose behalf you act ("Customer," "you," or "your"), governing access to and use of OnSite's software platform, websites, mobile applications, APIs, and related services (collectively, the "Services").
By accessing, registering for, downloading, installing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the Services. If you are entering into these Terms on behalf of an organization, you represent that you have full legal authority to bind that organization, and "you" means both you individually and the organization.
The Services are intended for use by professional security and executive-protection personnel and the organizations that employ them. You must be at least 18 years of age and legally able to enter into contracts. You may not use the Services if you are located in, or are a national or resident of, any jurisdiction subject to comprehensive U.S. trade sanctions, or if you appear on any U.S. or applicable foreign denied-party or restricted-party list.
You must provide accurate, current, and complete information when creating an account and keep that information up to date. You are responsible for safeguarding your credentials and for all activity occurring under your account. You agree to:
"Customer Data" means information, content, files, communications, and other data submitted to the Services by you or your authorized users. As between you and OnSite, you retain all right, title, and interest in and to Customer Data, including all intellectual property rights. You grant OnSite a limited, worldwide, non-exclusive, royalty-free license to access, host, process, transmit, and display Customer Data solely as necessary to provide, secure, support, and improve the Services and as further described in our Privacy Policy.
You represent and warrant that you have all rights, consents, and authorizations necessary for OnSite's processing of Customer Data, and that Customer Data — and its use in connection with the Services — does not violate applicable law or any third-party right.
You will not, and will not permit any user to:
We may suspend or terminate access for violations of this Section, including with immediate effect for violations that pose a material risk of harm.
Fees for paid Services are set forth in an order form, online subscription page, or written quote ("Order"). Unless otherwise stated in the Order:
We may revise pricing for renewal terms upon reasonable advance notice (typically not less than thirty days).
Free trials and features designated as "beta," "preview," "early access," or similar are provided "AS IS" and "AS AVAILABLE" without warranty of any kind, may be modified or discontinued at any time, and may not be subject to the same support, security, or availability commitments as generally available Services. Your use of beta features is at your sole risk and discretion.
OnSite and its licensors retain all right, title, and interest in and to the Services, including all software, documentation, designs, trademarks, logos, and other intellectual property. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise. Feedback, suggestions, and improvement ideas you provide may be used by OnSite without restriction or obligation to you.
Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information (and not less than reasonable care), and to use such Confidential Information only for purposes of these Terms. Customer Data is your Confidential Information and is further governed by our Privacy Policy and any applicable Data Processing Addendum. Confidentiality obligations survive termination for the maximum period permitted by law, and indefinitely with respect to trade secrets.
We use commercially reasonable efforts to make the Services available. Any specific availability commitments and service credits are set forth in a service-level agreement included in your Order. We may perform scheduled maintenance (with reasonable advance notice where practicable) and may make changes to the Services from time to time, provided we will not materially diminish core functionality during a paid term.
Our handling of personal information is described in the Privacy Policy. For enterprise customers, a Data Processing Addendum incorporating Standard Contractual Clauses is available on request and, once executed, governs the parties' respective roles under applicable data-protection law (including the GDPR, UK GDPR, and applicable U.S. state privacy laws).
OnSite maintains administrative, technical, and physical safeguards described in the Privacy Policy and our security documentation. We operate on a blind storage architecture: OnSite personnel do not have access to the contents of Customer Data in the ordinary course of business. We respond to government and law-enforcement requests only as described in Section 6 of the Privacy Policy — that is, only upon receipt of valid, legally binding process, after review by our legal team, with consideration of whether to challenge or narrow the request, and (where lawfully permitted) with notice to the affected customer.
Each party represents that it has the authority to enter into these Terms and will comply with applicable law in connection with its performance.
Except as expressly provided in these Terms, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. OnSite disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. OnSite does not warrant that the Services will be uninterrupted, error-free, or secure from all unauthorized access. The Services are a support tool and are not a substitute for professional judgment, training, or independent verification in the field.
To the maximum extent permitted by law:
The foregoing limitations do not apply to (a) breaches of confidentiality, (b) indemnification obligations, (c) a party's gross negligence, willful misconduct, or fraud, (d) infringement of the other party's intellectual property rights, or (e) liabilities that cannot be limited under applicable law.
By OnSite. OnSite will defend you against any third-party claim alleging that the Services, when used in accordance with these Terms, infringe a valid U.S. patent, copyright, or trademark, and will pay damages finally awarded against you (or amounts agreed in settlement). This obligation does not apply to claims arising from Customer Data, your unauthorized modifications, or combination of the Services with items not provided by OnSite. If the Services become or are likely to become the subject of an infringement claim, OnSite may, at its option, procure the right to continue use, modify the Services to be non-infringing, or terminate the affected Services and refund any pre-paid, unused fees.
By Customer. You will defend OnSite against any third-party claim arising out of (a) Customer Data, (b) your or your users' violation of these Terms or applicable law, or (c) your use of the Services in a manner not authorized by these Terms.
Each indemnified party must promptly notify the indemnifying party in writing of the claim, tender control of the defense (subject to the indemnified party's reasonable consent to settlements affecting it), and provide reasonable cooperation at the indemnifying party's expense.
These Terms remain in effect for the duration of your subscription or use of the Services. Either party may terminate for material breach not cured within thirty (30) days after written notice. Either party may terminate immediately if the other party becomes insolvent, makes an assignment for the benefit of creditors, or is the subject of bankruptcy proceedings not dismissed within sixty (60) days.
Upon termination:
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any dispute not subject to arbitration, and waive any objection to such venue.
The parties will first attempt in good faith to resolve any dispute through negotiation between authorized representatives for at least thirty (30) days before initiating formal proceedings. To the maximum extent permitted by law, you waive any right to participate in a class, collective, consolidated, or representative action against OnSite.
We may modify these Terms from time to time. Material changes will be communicated by reasonable means — such as in-product notice, email to administrators, or a posting on our website — prior to taking effect. Your continued use of the Services after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a material change, your sole remedy is to discontinue use of the Services.
OnSite
Email: admin@consultingonsite.com